Privacy Policy – slvslot Player Data Protection Framework

1 Introduction

slvslot ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access slvslot.net. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of your personal information when you register for, access, or use any feature of the slvslot platform.

This policy applies to all personal data collected through slvslot.net, including data collected during account registration, identity verification, financial transactions, gameplay activity, customer support interactions, and any voluntary submissions you make to slvslot. It applies to all Filipino players and any other users who access the Platform regardless of their location.

By creating a slvslot account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, slvslot is the Personal Information Controller (PIC) with respect to all personal data collected through slvslot.net. As the PIC, slvslot determines the purposes and means by which your personal data is processed.

slvslot has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act. The DPO can be reached through our 24/7 customer support live chat or via the email address displayed in the footer of this page. Any privacy-related requests, complaints, or queries should be directed to the DPO in the first instance.

slvslot operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is therefore subject to both PAGCOR's player data requirements and the broader requirements of Philippine data protection law. Our processing activities are registered with the National Privacy Commission (NPC) as required by law.

3 Personal Data We Collect

slvslot collects only the personal data that is necessary for the purposes identified in Section 5 of this policy. The categories of personal data we collect are outlined in the table below.

slvslot does not collect sensitive personal information beyond what is strictly required for identity verification under PAGCOR and AMLA obligations, such as government ID numbers. We do not collect biometric data, health data, or political affiliations.

4 How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data slvslot holds about you is provided directly by you during the following interactions with the Platform:

• Account Registration: When you create a slvslot account, you provide your name, date of birth, email address, and Philippine mobile number.
• KYC Verification: When completing identity verification, you upload copies of your government-issued ID and may provide proof of address documents.
• Payment Transactions: When you make a deposit or request a withdrawal, you provide payment method details such as your GCash number or bank account information.
• Customer Support: When you contact our support team via live chat or email, the content of those communications is recorded.
• Responsible Gaming Tools: When you set deposit limits, request self-exclusion, or activate other responsible gaming features, this information is recorded in your account profile.

4.2 Data Collected Automatically

When you access slvslot.net, certain technical data is collected automatically through standard web technologies including cookies, server logs, and similar tracking mechanisms. This includes your IP address, device type, browser information, and pages visited on the Platform. See Section 7 for full details of our cookie practices.

4.3 Data from Third Parties

In limited circumstances, slvslot may receive personal data about you from third parties, including:

• Identity Verification Providers: Third-party KYC service providers may return verification results and risk scores based on documents you have submitted.
• Payment Processors: GCash, Maya, and banking partners may share transaction confirmation data with slvslot for reconciliation and fraud prevention purposes.
• PAGCOR & Regulatory Bodies: We may receive data from PAGCOR relating to self-excluded players or flagged individuals under responsible gaming programs.

5 Purpose & Legal Basis for Processing

Under the Philippine Data Privacy Act, slvslot must have a lawful basis for processing your personal data. The table below identifies each processing purpose, the data categories involved, and the applicable legal basis.

6 Data Sharing & Disclosure

slvslot does not sell, rent, or commercially transfer your personal data to any third party. However, we are required or permitted to share certain data in the following circumstances:

6.1 Regulatory and Law Enforcement Bodies

As a PAGCOR-regulated platform, slvslot is legally required to share player data with the following Philippine regulatory bodies where required by law:

• PAGCOR – for licensing, compliance audits, and responsible gaming program reporting.
• Anti-Money Laundering Council (AMLC) – for suspicious transaction reports and covered transaction reports as required under RA 9160 (Anti-Money Laundering Act) as amended.
• National Privacy Commission (NPC) – in the event of a personal data breach or pursuant to a formal NPC investigation.
• Philippine National Police (PNP) / NBI – where we receive a valid legal order or warrant requiring data disclosure.

6.2 Service Providers (Data Processors)

slvslot engages carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:

• KYC and identity verification technology providers
• Payment processing partners (GCash, Maya, BPI, BDO, Metrobank, and other Philippine payment infrastructure providers)
• Cloud hosting and infrastructure providers operating under data processing agreements
• Fraud detection and cybersecurity service providers
• Customer support platform providers

All third-party processors are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than providing the specified service to slvslot. They are required to implement appropriate technical and organisational security measures.

6.3 Game Content Providers

slvslot's game library is powered by licensed third-party game providers. These providers may receive anonymised or pseudonymised technical data (such as session identifiers and game outcomes) for the purpose of game functionality, fairness auditing, and technical support. They do not receive your name, contact details, or financial data.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of slvslot's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer via your registered email address with a minimum of 30 days' advance notice.

7 Cookies & Tracking Technologies

slvslot uses cookies and similar tracking technologies on slvslot.net to ensure the Platform functions correctly, to secure your session, and to improve your experience. The following types of cookies are used:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to operate. They include session management cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load balancing cookies. These cannot be disabled without breaking core Platform functionality.

7.2 Functional Cookies

Functional cookies remember your preferences, such as your preferred language setting, notification preferences, and responsible gaming display options. Disabling these cookies may result in a reduced Platform experience but will not prevent access to core services.

7.3 Analytics Cookies

slvslot uses anonymised analytics cookies to understand how players navigate the Platform, which features are most used, and where technical issues occur. Analytics data is processed in aggregated form and cannot be used to identify individual players. You may opt out of analytics cookies through your browser settings or the cookie preference centre on the Platform.

7.4 Managing Cookies

You can control cookie settings through your browser's privacy settings. Note that blocking strictly necessary cookies will prevent you from logging into your slvslot account. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation. Most modern Philippine mobile browsers — including those on Android and iOS devices — support cookie management through the browser's settings menu.

8 Data Retention

slvslot retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your account, plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in line with AMLA and BSP record-keeping requirements.
• KYC Documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Live chat transcripts and email correspondence are retained for two (2) years from the date of interaction.
• Technical and Analytics Data: Anonymised analytics data is retained for up to 24 months. Session logs and IP address records are retained for 12 months.
• Marketing Preferences: Retained until you withdraw consent, plus 30 days for suppression list maintenance.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with slvslot's data disposal procedures. Where data must be retained longer due to an ongoing legal dispute, regulatory investigation, or PAGCOR direction, it will be retained until that matter is resolved.

9 Data Security

slvslot implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and slvslot's servers is encrypted in transit.
• Encryption at Rest: Sensitive personal data stored in our databases — including identity documents and financial information — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All staff who handle player data are subject to confidentiality obligations and regular privacy training.
• Two-Factor Authentication: slvslot offers 2FA via Philippine mobile number for all player accounts. We strongly recommend all players enable this feature.
• Intrusion Detection: Real-time intrusion detection and monitoring systems are in place to identify and respond to suspicious access attempts.
• Regular Security Audits: slvslot undergoes regular independent security penetration testing and vulnerability assessments.
• Incident Response: slvslot maintains a documented personal data breach response plan. In the event of a breach affecting your data, you will be notified within 72 hours of discovery, in line with NPC notification requirements.

While slvslot takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also have a role to play — please ensure your slvslot password is unique, strong, and not shared with anyone.

10 Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slvslot. You may exercise any of these rights by contacting our Data Protection Officer through live chat or the support email in the footer.

slvslot will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, we may extend this period by an additional 15 business days, and you will be notified of the extension and the reason for it. We may need to verify your identity before processing certain requests to prevent unauthorised disclosure.

Please note that certain rights are subject to limitations where data must be retained for legal or regulatory compliance purposes — for example, transaction records required under AMLA cannot be erased upon request. We will always explain clearly if a legal obligation prevents us from fulfilling your request in full.

11 Children, Minors & Age Verification

slvslot does not knowingly collect, process, or retain personal data from minors. During the registration process, slvslot requires all applicants to confirm their date of birth and agree to our age restriction terms. All accounts are subject to KYC age verification using government-issued Philippine identification documents before withdrawal privileges are granted.

If slvslot discovers or is notified that a player account has been registered by a person under 21 years of age, we will immediately suspend the account, void any transactions, and securely delete all personal data associated with that account in accordance with our minor protection procedures. Any funds deposited by a minor will be returned through the original payment method where technically possible.

Parents and guardians who believe their child may have registered on slvslot should contact our support team immediately via live chat. We take such reports seriously and will act swiftly to investigate and resolve the matter.

12 Third-Party Services & External Links

slvslot.net may contain references to third-party service providers involved in payment processing or game delivery, such as GCash, Maya, or licensed game studios. These third parties operate under their own privacy policies, which slvslot does not control. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

slvslot is not responsible for the privacy practices of third-party payment gateways once a transaction leaves the slvslot Platform environment. However, all payment partners we work with are licensed Philippine financial service providers regulated by the Bangko Sentral ng Pilipinas (BSP) and are subject to applicable data protection obligations under Philippine law.

Our game content partners — licensed studios providing slots, fishing games, bingo, and crash games — process only the minimum technical data necessary for game delivery and fairness certification. These partners are contractually prohibited from using that data for any purpose outside of providing the gaming service to slvslot.

13 Changes to This Privacy Policy

slvslot reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable Philippine law (including NPC issuances and PAGCOR directives), or improvements to our Platform. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on slvslot.net with a new "Last Updated" date at the top of the document;
• Send a notification to your registered email address at least fourteen (14) days before the updated policy takes effect, where the changes materially affect your rights or how we process your data;
• Display a prominent in-platform notification on your next login session if the changes are material in nature.

Your continued use of the slvslot Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you have the right to close your account by contacting our customer support team. Account closure will be processed in accordance with our account termination procedures, and any outstanding balance will be returned to you through your registered payment method.

We archive all prior versions of this Privacy Policy. If you wish to review a previous version, please contact our Data Protection Officer through live chat or the email address shown in the footer of this page.

14 Contact & Privacy Complaints

slvslot takes all privacy concerns seriously. If you have a question about this Privacy Policy, wish to exercise any of your data subject rights, or believe that your personal data has been mishandled, please contact us through the following channels:

• Live Chat Support: Available 24/7 directly on slvslot.net — this is the fastest way to reach our Data Protection Officer.
• Email: [email protected] (displayed as plain text — not a clickable link).

Upon receiving a privacy complaint or data subject request, slvslot will:

1. Acknowledge receipt of your complaint or request within three (3) business days;
2. Investigate the matter thoroughly and keep you informed of progress;
3. Provide a full written response within fifteen (15) business days of receiving all necessary information from you.

If you are not satisfied with slvslot's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 and can receive formal complaints from data subjects.